Newquay Community Orchard is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
Who we are
Newquay Community Orchard is operated by Urban Biodiversity CIC.
Address: Trevenson Road, Newquay, TR7 3BW
Email: info@newquayorchard.co.uk
If you have any questions about this policy or how we use your data, please contact us using the details above.
What information we collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone number
- Postal address
- Information you provide when completing forms, making enquiries, booking activities or signing up to events
- Information you provide when volunteering with us
- Information required to safely support participation in our activities, where appropriate
- Technical information such as IP address and website usage data
How we use your information
We use personal information to:
- Respond to enquiries
- Deliver activities, events and services
- Manage volunteer involvement
- Administer bookings and registrations
- Send newsletters and updates where you have asked to receive them
- Improve our website and services
- Meet legal, regulatory and funding requirements
- Maintain the safety and wellbeing of participants, volunteers and staff
Lawful basis for processing
We process personal information where:
- You have given consent
- It is necessary to fulfil a contract or provide a service
- We have a legal obligation to do so
- We have a legitimate interest in operating and improving our services
Marketing communications
If you choose to subscribe to our newsletter or updates, we will use your contact details to send information about Newquay Community Orchard's activities, events and opportunities.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
We do not sell personal information to third parties.
Sharing your information
We may share information with trusted service providers who help us operate our web site, communications and services. These organisations are only permitted to use your information for the purposes we specify and must keep it secure.
We may also share information where required by law or where necessary to protect individuals or the organisation.
How long we keep information
We only keep personal information for as long as necessary to fulfil the purpose for which it was collected, meet legal requirements, or support our operational and funding obligations.
When information is no longer required, it is securely deleted or destroyed.
Website analytics and cookies
Our website may use cookies and analytics tools to understand how visitors use the site and to help improve its performance.
For more information, please see our Cookie Policy.
Mailchimp
We use Mailchimp to manage and send our email newsletters and updates. When you subscribe, your name and email address are stored securely within this system and used only for sending communications you have opted in to receive.
Volunteers
Where necessary, we may collect limited health or wellbeing information from volunteers and participants to ensure activities are delivered safely and that appropriate support or adjustments can be made during our sessions.
Keeping your information secure
We take appropriate technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure.
Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Restrict or object to processing in certain circumstances
- Withdraw consent where processing is based on consent
- Request a copy of information you have provided to us
To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):